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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jfwink77
Level 7
‎08-05-2020 10:20 AM

uninstalling roku

I have a new TCL smart tv. It had an option to install ROKU tv. Since I already had an Xfinity DVR, a complete set of programs with comcast, a subscription to Amazon Prime and an Amazon Firestick I did not install the ROKU program. However, curiosity got tha best of me so I did install it to check it out and now it is interfering with the other programs. How can I set my TV back to the original settings?

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Kieran449
Level 9
‎08-10-2020 01:11 PM

Re: uninstalling roku

I had a similar problem, but not with the ROKU. All smart TVs should have a  Factory Reset option buried in their menu somewhere.  In fact, my oldest TV (65" VIZIO) has a built-in PDF manual permanently installed. I only discovered it the other day. 

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