Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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blackcatranch
Level 7

unable to access the library on redbox

my redbox app will not allow me to access the library portion 

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1 REPLY 1\
StreamerUser
Level 20

Re: unable to access the library on redbox

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

You have to be signed into the RedBox app in order to see My Library.

If you are signed in and still unable to see it, reinstall RedBox:

1) Remove the RedBox app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the RedBox app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

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