Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

tv turns off by itself after using earbuds in headphone jack

Roku works great until we plug the earbuds into the headphone jack. The TV automatically turns off after approx 45 min. this has happened repeatedly.

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3 Replies
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Roku Employee
Roku Employee

Re: tv turns off by itself after using earbuds in headphone jack

@zaryzon 

Thanks for the inquiry.

Can you please provide us with more information?

What kind of Roku device are you using? How is the device being powered? Is it plugged into the TV USB port or is it plugged into the wall outlet? What content are you watching when this happens?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: tv turns off by itself after using earbuds in headphone jack

I’m having the same issue. Only it’s every 15 minutes or so and only when I have headphones plugged in the audio jack. 

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Level 7

Re: tv turns off by itself after using earbuds in headphone jack

Same here it’s been an issue for me for awhile now. I have the Roku3 and it’s plugged into the wall. 

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