Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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fuzzy20
Level 7

tv rebooting

I have Roku Premiere+ on a Sony KDL-46W5100 (from 2009) tv that seems to cause Sony to reboot constantly.  The back of the  tv seems to be hot.  It seems to do this when we are not streaming and maybe sitting on Amazon app or some other channel (after doing about an hour or more of streaming on amazon). The only fix is to turn off tv and turn on ceiling fan and wait about 4 minutes.  It only started doing this within last six months.  If I recall I believe philo also seems to have issues, so it's not just one app.

 I don't have this problem with cable box or a computer that is connected to an hdmi  port.

model 4630x
Serial YR002A780110
software version 9.0.0 build 4142-29

auto adjust display refresh rate disabled
hdr subsampling  4:2:2 (it's a 1080 tv anyways)

display type 1080p tv (recently changed to this to see if it fixes the problem, but did not)
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atc98092
Level 13

Re: tv rebooting

There's nothing in an external device connected to an HDMI port that can cause a TV to overheat. I really doubt the Roku is causing it. Try the Roku and the cable box in different HDMI ports, especially the Roku in the port the cable box is currently using without a problem. My guess is the TV is going, and since it's 10 years old that's a strong possibility. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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