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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rebercate41
Level 7
2 weeks ago

tv is flashing a white screen then a grey screen with brackets in the center.

i just bought a roku tv and as soon as i set it up and turned netflix on it started flashing a white screen followed by a grey screen with a bracket at the center. i have reset it, unplugged and plugged it back in, and tried a youtube factory reset tutorial. it will not stop doing it. please help

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makaiguy
Level 20
2 weeks ago

Re: tv is flashing a white screen then a grey screen with brackets in the center.

Does it display channels other than Netflix okay?

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
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