Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

subwoofer stopped working

I added the roku subwoofer to my soundbar and it stopped working. System says subwoofer not found. I tried unpluggingmand prs]essing reset button. Then I tried to remove it and re-pair it and system says not found. The subwoofer is right next to the soundbar. The system directs to me 


The system directs me to and the link says article not found.


Roku also will not let me to talk to an agent.


I guess I will have to find out how to return it and try another product

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Roku Employee
Roku Employee

Re: subwoofer stopped working

Hi @bobh50,

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device of the Roku device.

We'd like to take a closer look to see if there's anything else we can suggest to help.



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Level 7

Re: subwoofer stopped working

I have the same issue how did you fix this issue I have only had the unit for about two months 

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