Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bobh50
Level 7

subwoofer stopped working

I added the roku subwoofer to my soundbar and it stopped working. System says subwoofer not found. I tried unpluggingmand prs]essing reset button. Then I tried to remove it and re-pair it and system says not found. The subwoofer is right next to the soundbar. The system directs to me 

 

The system directs me to go.roku.com/subpairhelp and the link says article not found.

 

Roku also will not let me to talk to an agent.

 

I guess I will have to find out how to return it and try another product

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RokuMary-F
Roku Employee
Roku Employee

Re: subwoofer stopped working

Hi @bobh50,

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device of the Roku device.

We'd like to take a closer look to see if there's anything else we can suggest to help.

Thanks,

Mary

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