Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SONIA1
Level 7

streaming stick 3800rw insufficient power even when using wall outlet

streaming stick 3800rw insufficient power even when using wall outlet

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: STREAMING STICK 3800RW INSUFFICIENT POWER EVEN WHEN USING WALL OUTLET

@SONIA1

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SONIA1
Level 7

Re: STREAMING STICK 3800RW INSUFFICIENT POWER EVEN WHEN USING WALL OUTLET

Hope this is the number you need:  CU389F477212 

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RokuDanny-R
Roku Employee
Roku Employee

Re: streaming stick 3800rw insufficient power even when using wall outlet

@SONIA1

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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