Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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sfbluenote
Level 7

stick overheating with extender on UNACCEPTABLE!

My 1 month old stick is showing 'Overheating' even with the extender on after 1.5 hrs.  This is unacceptable! Do all of the 4k streamers  do this??

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: stick overheating with extender on UNACCEPTABLE!

@sfbluenote 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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sfbluenote
Level 7

Re: stick overheating with extender on UNACCEPTABLE!

Hi Danny...Just checking..Did you get my reply to your post?  I sent it yesterday   Thanks,   Alan

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