Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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okidokimjr
Level 7

sound volume on commercials

hello roku users  i have had my roku device for 7 years love it   the problem is new roku channel   the commercial sound is triple the volume  come on roku you must be aware of this  please fix it   love the roku but i stopped using the roku channel so what do you gain by allowing this   thankyou,  michael

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StreamerUser
Level 20

Re: sound volume on commercials

You didn't mention your Roku model # or firmware version:  Settings/System/About

You could try using Roku's sound leveling feature (if available): 

During playback, press Options (*)/Volume Mode/Leveling

https://support.roku.com/article/226802507

If your device is too old/doesnt support Volume Modes, consider upgrading:

https://my.roku.com/upgrade/

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