Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cometkid
Level 7

sound disappeared ???

for the past 5 - 6 years i've had "0" problems with roku but as of last friday morning (1/17/20) i have video but no sound on any of my roku channels ... it's fine everywhere else though , what may have happened ?

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4 Replies
boogernose
Level 18

Re: sound disappeared ???

You sure it isnt muted on Roku?

Are there Volume buttons on right side?

there would be a mute button as well.

Try Settings/System/System restart

---A problem clearly stated is a problem half solved---.
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cometkid
Level 7

Re: sound disappeared ???

i've tried restarting it many times along with the tv & stereo even did a full reboot on the roku stick with no luck . i don't have any volume control on the roku remote & don't see any mute options on the tv in or out of settings ... don't know what else to do ???

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cometkid
Level 7

Re: sound disappeared ???

last resort .... maybe i'll try the factory reset ?

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boogernose
Level 18

Re: sound disappeared ???

go for it.

---A problem clearly stated is a problem half solved---.
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