Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Di2beach
Level 7

screen blank and says Mode not supported

I recently upgraded to a Roku Express.  It worked for a couple of weeks then the screen went blank in the middle of a Netflix movie.  I have tried many things but the screen is always blank and says Mode not Supported.  How do I fix this?

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3 Replies
atc98092
Community Streaming Expert

Re: screen blank and says Mode not supported

My first suggestion would be to try a different HDMI port in your TV (assuming you have more than one), and you could also try a different HDMI cable. 

Dan

Roku Community Streaming Expert

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Nirmal1
Level 7

Re: screen blank and says Mode not supported

Is there no particular solution to this???. I can still listen to youtube and other audios through remote audio.  Does that mean my roku 3 is partially ruined????? 

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atc98092
Community Streaming Expert

Re: screen blank and says Mode not supported


@Nirmal1 wrote:

Is there no particular solution to this???. I can still listen to youtube and other audios through remote audio.  Does that mean my roku 3 is partially ruined????? 


There are two different versions of the Roku 3. One is over 5 years old and the other is over 7. Has it failed? Certainly a possibility. But without knowing your particulars it's tough to say. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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