Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

screen blackout

No matter what channel that I am on, the screen will black out for a couple seconds and then come back on. This happens every couple of minutes. Any answeres?

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4 Replies
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Level 17

Re: screen blackout

Does this happen when the programs you watch go into and/or out of commercial breaks?
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Level 7

Re: screen blackout

No matter what channel that I am on, the screen will black out for a couple seconds and then come back on. This happens every couple of minutes.    I have the Roku Premiere.  I am new to all of this.  It worked perfect the first day but the next day this issue started.  I have had the Roku 1 week.

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Roku Employee
Roku Employee

Re: screen blackout

@rnortham 

Thanks for the post.

Have you tried switching out the HDMI cable that is used to connect your device, as well as using another HDMI port on your TV to see if that resolves the issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: screen blackout

I unplugged it for several minutes.  When I plugged it in a few days ago, it has worked well so far.  I thought about changing the HDMI ports and if it happens it again, will try that.

Thanks for responding.

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