Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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andrewslater
Level 7

roku streaming stick + static problem

I have a roku streaming stick + that is powered by the external power supply and am experiencing static (snow) and audio crackles at the home screen and on any channel, until the device is rebooted - at which point it works fine. I have tried a new HDMI cable and various fixes from the forum, but the only thing that works is the reboot. 

The device is 5 months old: is it worth returning it for replacement, or is there a proper fix for this? 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: roku streaming stick + static problem

@andrewslater

Thanks for the post.

Can you please clarify what you mean that you replaced with a new HDMI cable if you have a Roku Streaming Stick? Did you replace a HDMI extender? If so, are you able to connect the Roku Streaming Stick directly to the TV to see if you are experiencing the issue still?

Please keep us posted. With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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andrewslater
Level 7

Re: roku streaming stick + static problem

Hi Danny,

Sorry for the ambiguity. Yes, I need to use an HDMI extender because the design of the TV does not have another space to plug the roku stick in directly (it is blocked by the case design).

Thanks,


Andrew

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku streaming stick + static problem

@andrewslater

Thanks for the clarification.

Have you tried using another HDMI port on your TV to see if that helps as well as using another HDMI extender to see if you are still experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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