Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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zsail
Level 7

roku stopped working

hi guys. i have my wonderful roku stick which didn't have any problems in use. but it lost its connection from the wireless and stopped working. what have i tried? of course, reconnection, rebooting, replugging the stick, resetting with that small button on the back of the remote. it didn't help me. i have bouncing letters and that's all. any ideas on how to fix it?
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3 Replies
twiceover
Level 10

Re: roku stopped working

Bouncing letters and then it goes black or just sits at the bouncing letters?
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trekkeriii
Level 10

Re: roku stopped working

If you are plugging it into the TV for power rather than the included adapter, try that first. Might be that it's not getting the right amount of power all of a sudden.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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Roku Employee
Roku Employee

Re: roku stopped working

@zsail

Thanks for letting us know about the issue that you are experiencing.

As @trekkeriii mentioned, we recommend that you try plugging your device with the wall AC power adapter and if this doesn't work, you may need to perform a factory reset. For instructions on how to perform a factory reset on your device you can visit the support page here: https://support.roku.com/article/208757008-how-do-i-factory-reset-my-roku-streaming-device-[/url:3ah...






Danny R.
Roku Forum Moderator
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