Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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underdogmn
Level 7

roku stick stuck on reboot screen

My roku stick is stuck on the reboot screen. Restarted it by unplugging it and it worked for awhile then reboot on its own and is now stuck again. I don't own a switch so that is not what is causing my issue. 

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2 Replies
RokuTannerD
Level 19

Re: roku stick stuck on reboot screen

Thanks for reaching out. We'd like to have you try performing a system update on your unit.

Please follow the steps outlined here to help update your device:
https://support.roku.com/article/115012351368

Let us know if the update helps clear up the issue you are seeing.

Thanks,
Tanner
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underdogmn
Level 7

Re: roku stick stuck on reboot screen

I do not own a Switch so I'm not sure what was causing my issue. I was able to get it working again by unplugging it overnight. Just did the update so hopefully that will fix whatever the problem was.

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