Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mattgecko
Level 7

roku showing black screen

about once a week i will turn on my tv and all i see is a black screen. i will manually restart with the remote and the dancing letters will come up and then it goes black again. tried doing this multiple times and still get the black screen. Only way to fix it is to unplug the power from the roku, let it sit for about an hour and then plug it back in. Why am i having this issue?

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: roku showing black screen

And the roku is powered exactly how? By tv usb port or connected to wall outlet?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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mattgecko
Level 7

Re: roku showing black screen

It’s connected via wall outlet- this is a roku express, currently waiting with the unit unplugged as it has done it again, 2nd morning in a row 

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Mgterry64
Level 7

Re: roku showing black screen

I see you are not getting any answers. My ROKU is doing the same. Mine is a ROKU Ultra.

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