Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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diggerd
Level 8

roku not coming on, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV

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Hi,

Roku has a black screen, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV.

Have  tried plugging off and on.

 

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DBDukes
Community Streaming Expert

Re: roku not coming on, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV

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@diggerd 

Ensure which HDMI port your Roku is connected to, and that the TV is turned to that HDMI input. Double check, just to be sure.

Try a different HDMI port.

Try a different HDMI cable. That's assuming it's not a Stick. You didn't say which Roku it is, so anything we're doing is a guessing game, such as the HDMI cable suggestion.

Ensure you are getting power to the Roku. Ensure you are using the included power supply (again, this could depend on the Roku model).

Try a different TV.

As you can see, there can be a bunch of possible causes for what you're describing, so these steps are designed to narrow down the causes.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: roku not coming on, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV

Jump to solution

@diggerd 

Ensure which HDMI port your Roku is connected to, and that the TV is turned to that HDMI input. Double check, just to be sure.

Try a different HDMI port.

Try a different HDMI cable. That's assuming it's not a Stick. You didn't say which Roku it is, so anything we're doing is a guessing game, such as the HDMI cable suggestion.

Ensure you are getting power to the Roku. Ensure you are using the included power supply (again, this could depend on the Roku model).

Try a different TV.

As you can see, there can be a bunch of possible causes for what you're describing, so these steps are designed to narrow down the causes.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

diggerd
Level 8

Re: roku not coming on, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV

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Good News, I borrowed a cable and it works. Any reason why that happens ?

Thanks for the help.

 

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DBDukes
Community Streaming Expert

Re: roku not coming on, just shows hdmi 2 at top and Player 1 (ROKU). do not have smart TV

Jump to solution

@diggerd 

Yeah, things go bad. It happens. Simple as that. I've had it happen to me over the years.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."