Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dbrymer87
Level 7

roku Express plus streaming player light not on

Roku Express plus box has no light on and was hooked up properly only after having 30 days it's not working at all what can I do 

Donielle Brymer
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3 Replies
boogernose
Level 18

Re: roku Express plus streaming player light not on

I'm unclear as to what Model you have.

If you have a Roku 1 as in the footer that would fall in the youre out of luck category.

Otherwise jiggle the power supply cord and see if you get a reaction.

Talk to the admins tomorrow.,

@RokuTannerDor @RokuDanny-R 

---A problem clearly stated is a problem half solved---.
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Dbrymer87
Level 7

Re: roku Express plus streaming player light not on

I have the roku Express plus
Donielle Brymer
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RokuDanny-R
Roku Employee
Roku Employee

Re: roku Express plus streaming player light not on

@Dbrymer87 

Thanks for the inquiry.

How are you powering the device? Is the Express+ plugged into the TV USB port or is plugged into a wall outlet with the provided cables? We would recommend trying to power the device through the wall outlet with a different set of cables to see if that resolves your issue.

If you are still unable to power your device, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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