Playback Issues - Audio/Video & Power

[Dbrymer87]

Roku Express plus box has no light on and was hooked up properly only after having 30 days it's not working at all what can I do 

[boogernose]

I'm unclear as to what Model you have.

If you have a Roku 1 as in the footer that would fall in the youre out of luck category.

Otherwise jiggle the power supply cord and see if you get a reaction.

Talk to the admins tomorrow.,

@RokuTannerDor @RokuDanny-R 

[Dbrymer87]

I have the roku Express plus

[RokuDanny-R]

@Dbrymer87 

Thanks for the inquiry.

How are you powering the device? Is the Express+ plugged into the TV USB port or is plugged into a wall outlet with the provided cables? We would recommend trying to power the device through the wall outlet with a different set of cables to see if that resolves your issue.

If you are still unable to power your device, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny