Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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MPaulR
Level 7

"content disabled" on the all free channels

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free channels that we have been watching now give no video and scroll a message saying "content disabled"

Includes Roku channel, youtube.  All were working yesterday.

Any ideas as to the problem.

 

 

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makaiguy
Community Streaming Expert

Re: "content disabled" on the all free channels

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@MPaulR wrote:

further to message. Full scroll is "HDCP unauthorized Content Disabled"


That's an important piece of information. 

HDCP is High Definition Copy Protection -- something the tv and movie industry had added to the HDMI interface specs to prevent people from making exact digital copies of their material.  Each time you turn on or switch to an HDMI port the devices on both ends of the connection exchange information so they can each configure themselves to work with the other -- this is usually called a "handshake".  Part of the handshake is that the device receiving the signal indicates if it is HDCP compliant.  No HDCP, no program.  If this same setup has worked previously then something has failed -- the HDMI port on either end of the handshake, or maybe the HDMI cable itself.

See if this Roku support page re HDCP errors helps:
https://support.roku.com/article/208755468

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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2 REPLIES 2\
MPaulR
Level 7

Re: "content disabled" on the all free channels

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further to message. Full scroll is "HDCP unauthorized Content Disabled"

0 Kudos
makaiguy
Community Streaming Expert

Re: "content disabled" on the all free channels

Jump to solution

@MPaulR wrote:

further to message. Full scroll is "HDCP unauthorized Content Disabled"


That's an important piece of information. 

HDCP is High Definition Copy Protection -- something the tv and movie industry had added to the HDMI interface specs to prevent people from making exact digital copies of their material.  Each time you turn on or switch to an HDMI port the devices on both ends of the connection exchange information so they can each configure themselves to work with the other -- this is usually called a "handshake".  Part of the handshake is that the device receiving the signal indicates if it is HDCP compliant.  No HDCP, no program.  If this same setup has worked previously then something has failed -- the HDMI port on either end of the handshake, or maybe the HDMI cable itself.

See if this Roku support page re HDCP errors helps:
https://support.roku.com/article/208755468

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X