Any idea when this problem will be resolved? I disconnected my FireTV and was so excited to hook up my new Roku Ultra. It worked for a bit and then the “protected license content error” message kept coming up and knocking out the video. I can hear the audio from the source (AppleTV, Prime Video, Netflix, etc.) but no video, just the error message screen. I can get back to the Home Screen, but that’s it. I’m so frustrated and disappointed at this point.
BMadison, first of all, Roku has NOT admitted there IS a problem since doing a purported code fix in June 2021 (about which they refuse to give ANY details). So your question will never get answered as Roku doesn't admit there is a current problem.
I would advise customers who are waiting and waiting for resolution from Roku to post your opinions and experiences online for the benefit of potential customers. Roku is unresponsive here so you'll probably need to go elsewhere.
I'm not sure if yours has started working, but mine did. One day anything that used DRM (license server) was broke, the next day it was working with no changes I did. I'd checked for updates multiple times, rebooted multiple times, removed and reinstalled the channels over and over again and it still wasn't working.
I did check our Roku Premiere+. The firmware number is the same, but now the build is 4201.