Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

"Ad Info" upper left corner of screen

In the upper left corner of the screen there is "Ad Info" displayed much of the time. How can I remove this?

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1 REPLY 1\
Community Streaming Expert

Re: "Ad Info" upper left corner of screen

Are you saying the actual text "Ad info" us showing, or that information from an ad is shown?  In either case, I've never seen this on any of my Roku devices.  Does this happen on any particular channel? 

If this is a separate Roku device, rather than a TV with Roku functions built in, could this be something the TV is displaying rather than the Roku?

Do you still see it with the TV set to other inputs?


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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