Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mtichb13
Level 7

Re: power issue

You roku isn't getting enough power from your power block. Use a genuine power block. https://www.roku.com/products/accessories/streaming-stick

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RokuKariza-D
Roku Employee
Roku Employee

Re: power issue

Hey @Sportsjester

Thanks for providing us the needed information.

I have passed along your issue to our Support team. They will follow up and further assist you.

We appreciate your patience and understanding.

All the best,
Kariza

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Sportsjester
Level 7

Re: power issue

Ok so actually the SN : I provided was off the unit it self.  The sn: I  registered is 

YH009W200628
Linked
 
per my sign in account.  not sure why the difference I only purchased 2 ... and they are different one premiere and one express.   
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Sportsjester
Level 7

Re: power issue

I've tested with a good USB adapter that has no issue with other devices ( Roku express in my daughters room) 

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mtichb13
Level 7

Re: power issue

But is the output voltage enough for this model of Roku? They are all different. It isn't. You need a genuine Roku power adapter for that model.

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Sportsjester
Level 7

Re: power issue

You're telling me the premiere and the express Roku s have different power adapters. So why does it suggest to try A different usb power adapter to start with then?  What are you telling me needs done.  There are a whole lot of people that run into this issue.  It is still under a year old and should be under warranty.  What are you suggesting.  

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makaiguy
Level 21

Re: power issue


@mtichb13 wrote:

But is the output voltage enough for this model of Roku? They are all different. It isn't. You need a genuine Roku power adapter for that model.


The USB specs ALL call for 5 volt output.  It is the current supply (i.e. measured in amps) that varies.

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Sportsjester
Level 7

Re: power issue

Actually , from the link you provided in the post. The units I own 3920x and 3930x both use the exact same power adapter. You can see it on the link you posted.  You really should pay better attention when your answering things on a blog for everyone to see your incompetent. 

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Sportsjester
Level 7

Support here is horribly incompetent .

They continue to provide wrong info and then close saying resolved

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DBDukes
Level 16

Re: Support here is horribly incompetent .


@Sportsjester wrote:

They continue to provide wrong info and then close saying resolved


Actually, what's happening is you gave incorrect info on the thread you joined. Then you insulted someone who was trying to help. I'm not actually weighing in to help, just to point out your behavior so that other users that may be able to assist knows up front what kind of ungrateful person you are. 

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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