My Roku worked fine until 2 days ago, I first got a play back error on Paramount + then when I tried other channels I got only Audio on Roku, CBC, Global News, Tubi and Amazon Prime. I have re-booted my internet, I have re-set Roku to factory and re-signed in, I have changed Televisions and it is still the same has anyone encountered this?
Hey @Dalemac
Thanks for reaching out here in the Community!
For us to isolate the cause of the problem, please provide us with the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
-Error message when on screen
With more information, we will be able to assist you further.
All the best,
Kariza
ROKU: 5121X
sftware ver: 10.5.0 build 4210-08
SN: 2N00D674O535
D IF: 5NK57D74P535
burate error all channels
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny