Solving playback issues

[Limey1943]

When using the spectrum app the picture will freeze and not move, changing the channel on the app( from 8 to 10 )  everything works great  and changing back after 5min, 8 works fine for a while. If I change from 8 to 10 and them change back again the program will start about 1min before the freeze and then freeze at the same point as before. How can it do this? How does it record and play back? any advice would be much appreciated.

[Penningsp]

I have the same issue with Spectrum. Picture freezes every time when forwarding a recording. May have started on the last software update.

Model 3941X. Software version 11.5.0 build 4235-CR

[RokuLianna]

Hi @Penningsp
Welcome to the Roku Community!

Does the issue only occur on Spectrum or across other channels installed on your Roku device?

Have you tried removing the affected channel Spectrum and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna