Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Devilkat
Level 7

picture blows up

when my mother uses the roku occasionally the sound goes out but more often the picture blows up so she only sees a small fraction of the picture on the whole tv. she unplug and plug the roku back in and its fine for a while but it still does it randomly!?!?!

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: picture blows up

@Devilkat 

Thanks for the post.

Can you please clarify the issue you are experiencing? Does this issue happen on a specific channel or does it happen on all channels? Doe this issue occur during specific times - during/after a commercial, during playback, on the Home screen, etc)?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kmack
Level 7

Re: picture blows up

I am having the same issue with Roku Zooming in picture even at start up, before opening any app. I  purchased the Roku Express+ in May 2020 It started happening on occasion a couple of months ago.  Last night I had to unplug/restart Roku 3 times within 2 hours.  The Roku box is also getting extremely hot.

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