Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jb1911feg
Level 7

old tv hdcp error.. worked last week now getting hdcp error

old magnavox 1080p with hdcp 1.4 support was working fine before roku update.. i want get it working , not happy with service,, can i revert back to last working version??? tv is 2007 vintage.. what can be done??. i tried all recommended fixes

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StreamerUser
Community Streaming Expert

Re: old tv hdcp error.. worked last week now getting hdcp error

You didnt mention your Roku model # and firmware version (Settings/System/About)

You also didnt mention you what you already tried in terms of solutions/troubleshooting.

Try:

1)  A different HDMI cable, HDMI port on the TV, a different TV

2)  Manually configure display to 720p or 1080p: Settings/Display/720p TV or 1080p TV

StreamerUser
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jb1911feg
Level 7

Re: old tv hdcp error.. worked last week now getting hdcp error

A different HDMI cable, HDMI port on the TV, a different TV all works on different tv

2) Manually configure display to  1080p:

i have a roku premire ser#

YH0014600975
1/23/2019 dont have frmware version asim not with the unit.. it was working with the magnavox tv beore the update so the update is the problem,. i want to revert to old version. what can be done please????
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StreamerUser
Community Streaming Expert

Re: old tv hdcp error.. worked last week now getting hdcp error

You still havent provided your model # and firmware version:  Settings/System/About

Hard to proceed from here without basic important information.

 

StreamerUser
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jb1911feg
Level 7

Re: old tv hdcp error.. worked last week now getting hdcp error

model number 3921rw roku premeire

ser# yh0014600975

software version 10.0.0 build 4208-91

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StreamerUser
Community Streaming Expert

Re: old tv hdcp error.. worked last week now getting hdcp error

Try updating:  Settings/System/System update/Check now

(Build 4209 was released yesterday)

StreamerUser
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jb1911feg
Level 7

Re: old tv hdcp error.. worked last week now getting hdcp error

i did the update yesterday.. still doesnt work

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StreamerUser
Community Streaming Expert

Re: old tv hdcp error.. worked last week now getting hdcp error

Do you have build 4208 or 4209?

If you did the update yesterday you should have build 4209.

Try updating again.

StreamerUser
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jb1911feg
Level 7

Re: old tv hdcp error.. worked last week now getting hdcp error

4209.. i updated it after getting the info..

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StreamerUser
Community Streaming Expert

Re: old tv hdcp error.. worked last week now getting hdcp error

Any difference with build 4209?

StreamerUser
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