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lancaster6
Level 7
‎05-15-2020 07:13 AM

none of my roku devices (3) will stream

I have  TCL Roku TV, a Roku premier, and a roku stick. internet connection is "excellent". they were working until this morning. now they won't finish loading anything. Could this be an account problem? An update gone bad? Netflix works on an app on 1 tv (non-roku) but not on the Roku devices.

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3 REPLIES 3\
makaiguy
Community Streaming Expert
‎05-15-2020 09:29 AM

Re: none of my roku devices (3) will stream

Could be a bad update.  Roku 9.3 is slowly rolling out and might have hit one or more of your devices.  Settings > System > About will show you the version on each device.  A bunch of 9.3 problems are being reported but I'm not sure that's one of them.

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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lancaster6
Level 7
‎05-15-2020 12:27 PM

Re: none of my roku devices (3) will stream

my version is 9.2.6. discovery go and roku channel are working. everything else seems to be throttled.

 

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lancaster6
Level 7
‎05-15-2020 04:11 PM

Re: none of my roku devices (3) will stream

nevermind, it was an internet provider issue.

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