Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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lancaster6
Level 7

none of my roku devices (3) will stream

I have  TCL Roku TV, a Roku premier, and a roku stick. internet connection is "excellent". they were working until this morning. now they won't finish loading anything. Could this be an account problem? An update gone bad? Netflix works on an app on 1 tv (non-roku) but not on the Roku devices.

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3 Replies
makaiguy
Level 20

Re: none of my roku devices (3) will stream

Could be a bad update.  Roku 9.3 is slowly rolling out and might have hit one or more of your devices.  Settings > System > About will show you the version on each device.  A bunch of 9.3 problems are being reported but I'm not sure that's one of them.

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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lancaster6
Level 7

Re: none of my roku devices (3) will stream

my version is 9.2.6. discovery go and roku channel are working. everything else seems to be throttled.

 

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lancaster6
Level 7

Re: none of my roku devices (3) will stream

nevermind, it was an internet provider issue.

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