Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

no sound

The sound was working this morning.  Tonight there is no sound.  I have not touched anything all day.

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Roku Employee
Roku Employee

Re: no sound

@handiman 

Thanks for the post.

Can you please provide us with more information regarding your issue?

What device are you using? Do you have any volume modes enabled? What troubleshooting have you done?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: no sound

I have same issue. I’ve tried all the tricks...resetting everything. I switched the roku stick with one from other tv and same results. A few days later, I did it again and the sound was working fine. Turned tv off. Put it back again and back to no sound. Reversed roku sticks again and still no sound. I can’t think of any logical reason this is happening, which makes it impossible to do anything to fix it.

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