Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ljss
Level 8

no sound on PBS tonight. No other channels affected, Help!

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no sound on PBS tonight. No other channels affected, Help!

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2 Solutions

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RokuMary-F
Roku Employee
Roku Employee

Re: no sound on PBS tonight. No other channels affected, Help!

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Thanks for the note, @ljss.
If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback.

You can reach PBS support here: https://help.pbs.org/support/home 

Regards,
Mary

 

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ljss
Level 8

Re: no sound on PBS tonight. No other channels affected, Help!

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Kariza D.,

It was the PBS channel itself that had a problem. They fixed their own issue. I followed the link listed in original response that same day, to report the problem to PBS themselves. Thanks for your concern

View solution in original post

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9 REPLIES 9\
makaiguy
Community Streaming Expert

Re: no sound on PBS tonight. No other channels affected, Help!

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When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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ljss
Level 8

Re: no sound on PBS tonight. No other channels affected, Help!

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Reinstall,nor any other fixes worked last night. Maybe PBS is having problems on their end with the livestream to roku? Was able to watch over the air with antenna. Will check tonight to see if still a problem.

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RokuMary-F
Roku Employee
Roku Employee

Re: no sound on PBS tonight. No other channels affected, Help!

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Thanks for the note, @ljss.
If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback.

You can reach PBS support here: https://help.pbs.org/support/home 

Regards,
Mary

 

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ljss
Level 8

Re: no sound on PBS tonight. No other channels affected, Help!

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Done, thanks for the link!

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C_I
Level 13

Re: no sound on PBS tonight. No other channels affected, Help!

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@ljss wrote:

no sound on PBS tonight. No other channels affected, Help!

Go to settings >system>system reset


 

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ljss
Level 8

Re: no sound on PBS tonight. No other channels affected, Help!

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CI Level 12, My original message indicate we had already tried that. It was an issue with the channel's livestream link to roku, which they have now fixed. Thanks for trying to help!

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PaulBF
Level 7

Re: no sound on PBS tonight. No other channels affected, Help!

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The audio on PBS livestream stopped recently on my ROKU Streaming Stick+ Model 3810x OS 10.0 as well. No problem on computer using Chrome. I deleted PBS Channel, reset Streaming Stick+, unplugged power to stick for an hour, reinstalled PBS Channel did not solve problem. I find that my PBS station, Seattle KCTS, has a ROKU Channel as well. I installed it and now watch livestream (and archive material) on that channel without problems. PBS channel still has the audio problem. Paul 

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RokuKariza-D
Roku Employee
Roku Employee

Re: no sound on PBS tonight. No other channels affected, Help!

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Hi @PaulBF

We do apologize for the inconvenience this has caused you.

Since removing the channel then installing it back in didn't resolve the issue you're experiencing with PBS, I'd recommend following the suggestion provided by @RokuMary-F in her post above. The channel provider is the best one to help you with this matter.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ljss
Level 8

Re: no sound on PBS tonight. No other channels affected, Help!

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Kariza D.,

It was the PBS channel itself that had a problem. They fixed their own issue. I followed the link listed in original response that same day, to report the problem to PBS themselves. Thanks for your concern

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