Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
kaseykat12
Level 7
a month ago

my roku ultra shows a washboard picture on the first channel. all the rest are perfect.

i have a new roku ultra and the first channel is a washboard and tears its image. all my other rokus have preformed perfect. whats wrong with this new device..how to fix it?

0 Kudos
Reply
1 Reply
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
a month ago

Re: my roku ultra shows a washboard picture on the first channel. all the rest are perfect.

@kaseykat12 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel is this issue happening? Do you see the same issue when using other channels?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply