Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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everettj123
Level 7

my new roku stick doesnot has no video

I HAVE A NEW ROKU STICK AND THE VIDEO WILL NOT CONNECT SO YOU SEE A PICTURE IT KEEPS TRYING FOR A MINUTE OR 2 THEN TIMES OUT TO TRY AGAIN. I HAVE TRIED THE STICK ON 3 TV'S AND IT DOES THE SAME THING WILL NOT CONNECT OR SHOW A PICTURE I HAVE SENT A SUPPORT TICKET AND HAVE NOT RECEIVED A RESPONSE     Ticket # 3901869   I HAVE A ROKU STICK I BOUGHT IN JULY OF THIS YEAR AND IT WORKS FINE BUT THIS NEW STICK WILL NOT CONNECT AND SHOW A PICTURE

DOES ANYONE HAVE ANY IDEAS

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