Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

menu for purchased movies not available any more why?

I cannot find a menu of my own purchased movies. It came up as my stuff one time, now there is nothing allowing me to play my purchased movies! please there are at least 125 purchased! how long do I have to wait for a solution?