Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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babtbobot1
Level 7

low sound on movie apps but channel stations go high sound

low sound volume when playing a movies(low) (but when commercials when loud) from apps like Roku and apple.. on live channels high..

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RokuKariza-D
Roku Employee
Roku Employee

Re: low sound on movie apps but channel stations go high sound

Hello @babtbobot1

Thanks for the post.

Try enabling Automatic Volume Leveling from the settings menu and see if that will resolve the issue you're experiencing. To do this, follow the instructions below:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Audio.
  4. Select Volume modes.
  5. Leveling: Enables consistent volume across different types of entertainment so you do not have to change the volume every time you switch channels or a commercial comes on.

If you have a Roku TV, you may be able to adjust manufacturer-specific sound modes from the same options menu described above. 

For more information, this support article may help: How do I use volume modes on my Roku® streaming device?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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