Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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junebug4648
Level 7

interrupted service because of slow download.

interrupted service because of slow download. Only happens when streaming with ROKU. Computers work fine, cell phones fine. Have fiber with 100mb down/100 mb up. Rotating circle comes on screen and it takes as much as 60 seconds to continue. Sometime longer sometimes faster. 

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5 REPLIES 5\
boogernose
Level 18

Re: interrupted service because of slow download.

Settings/Network/Check connection hit ok.

In About whats your Internet download speed say?

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: interrupted service because of slow download.

Each channel streams from its own server service, owned or leased.  If there are problems at the server end it does not matter what is the speed of the download link from your ISP.

Does this problem occur on a particular channel or across the board?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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stevesall
Level 8

Re: interrupted service because of slow download.

Wow, sounds like the problem I had.  I discovered what the fix is and the reason for interruptions.  Who knows, this fix might work for you.

These past few months I have been having trouble with my Roku Premier.  Sometimes it takes a long time to connect to ESPN+ or FSTV and when it does fail, it tells me my download speed is too slow 0 to 1 MBPS - bull cookies!. And it constantly cuts out and has to reload the program - so annoying.  I check my internet speed during the Roku problem and it usually shows 170 to over 200 MBPS.  So Roku is misdiagnosing the problem.  I found a fix - for my Roku anyway.  I suspected the little Roku box is too warm and possibly affecting the electronics, so I removed it and put it in the freezer for about 20 minutes.  I plugged it in and within seconds ESPN and then FSTV was loaded up within seconds.  I repeated this "lab test" several times and cooling the circuits down did the trick.  So now, when I'm done with using Roku, I unplug the power to the Roku.  If that little box was designed with vent holes, it probably would not overheat and wack out the circuits.

boogernose
Level 18

Re: interrupted service because of slow download.

thats why they seek a superconductor.

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: interrupted service because of slow download.


@stevesall wrote:

I repeated this "lab test" several times and cooling the circuits down did the trick.  So now, when I'm done with using Roku, I unplug the power to the Roku.


Did you also try just unplugging it for a short while, then plugging it back in?  Could be it's just the restart having the effect, not the putting in the freezer.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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