Solving playback issues

[atc98092]

This is not a tech support forum. Roku techs never respond here. The forum moderators will assist as they can, but they do not provide technical support. 

Many devices come with cords (power or otherwise) that aren't sufficient for the end user's needs. That isn't specific to Roku. If the one included is defective, absolutely Roku should replace it. If the wall power supply is defective, it too should be replaced. When someone here suggests a way of troubleshooting, the hope would be that the user already has something available, not that they should go purchase something else. 

[RokuDanny-R]

@cbtx

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[boogernose]

I've seen CPU's and other chips with heat sinks and such completely melt in the middle.

Until they find a super conductor it is the way it is. All chips get hot.

What may seem hot to you isnt at all hot necessarily to hardware.

[JSJ1]

Thank you, Danny.

I'm not sure how to send you PM. Kindly advise.

[atc98092]

To send him a PM, click his name and select view profile if it doesn't go there automatically. On that page will be a button to send a private message. Be aware that some mobile device browsers won't show the button, so you might have to use a regular computer browser. 

[RokuDanny-R]

@JSJ1

Thanks for the inquiry.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny

[denngeor]

I'm experiencing the same problem.

[RokuDanny-R]

@denngeor

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[nix30101]

I'm having the same issue extremely hot device to the touch burning smell. 

[dwill]

I went out a bought myself a small external USB computer fan and placed the Roku device on top of it to cool it off. It works really well and haven't had a problem since. Cannot attach an image to show you.