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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kylael
Level 7
‎10-22-2020 01:52 PM

hdmi notification keeps popping up

Hello there !

I'm having a bit of trouble with my new TCL 55ep660, as I get a HDMI1 (or 2) popping up on the top right corner, the same you get when you switch from one source to another, except mine is showing for no apparent reason every couple of minutes.

There is only 2 devices connected to the TV, a RasperryPi that I use as a retro-console, and my computer from where I watch movies, series, online media... I also tried to troubleshot with threads I found online, like factory resetting the TV, disconnecting almost every features of the TV like Google assistant, swapping hdmi cables... With no success so far.

Any idea ?

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makaiguy
Community Streaming Expert
‎10-22-2020 03:14 PM

Re: hdmi notification keeps popping up

The TCL 55ep660 is an Android smart tv.  It is not a Roku TV, and you give no indication is being used with a separate Roku device.

You're in the wrong forum to get help.  Try contacting TCL.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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