Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Search instead for 
Did you mean: 
macgeek
Level 7

halloween (1978) wont play on TV. plays fine on computer. why?

I've emailed support. tried many troubleshooting things. this movie wont play on my TV but plays fine on the computer. is anyone else able to play this movie on their roku TV? I have a free account.

what Ive done to troubleshoot:

  • reset tv to factory settings
  • ran software update
  • remove and added roku channel to home screen.

roku support seems to have no idea why this movie won't play on my TV.

Labels (1)
Tags (1)
0 Kudos
2 Replies
atc98092
Level 15

Re: halloween (1978) wont play on TV. plays fine on computer. why?

When you removed the Roku Channel, did you reboot the Roku? Not just power off, because the TVs stay on in low power mode when "off". You have to really reboot it, either using the system menu or pulling the power plug and waiting 10-15 seconds. 

I just tried it on my Premiere and it played fine. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
macgeek
Level 7

Re: halloween (1978) wont play on TV. plays fine on computer. why?

its playing now, not sure why it would not work before. been trying for weeks to play this movie on the tv and it would not play. Smiley Happy  

0 Kudos