Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jackTipper235
Level 7

going offline

Model 4800X is connected to LAN with VERIZON FIOS Support.  ( NO bandwidth issue- no other devices have this issue).

While streaming the unit would drop out and requires REBOOT. When we access it over weekend, unit is already offline and requires a  REBOOT. This was installed in Dec 2020, but only last 2 months or less this issue has started surfacing.


Send inquiry with support. Does anyone had this issue and found  solution to get this annoying issue resolved> 

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: going offline

Hi @jackTipper235

We do apologize for the inconvenience this has caused you.

Since you are in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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