Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

getting audio only. can see apps, menu, but nothing plays only the audio

I have Roku Ultra did auto display I have a high quality HDMI cord. Pandora works with visuals and music, Netflix and Prime do not show any visual only audio. 

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