Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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badam2025
Level 7

discovery+ screen freezes in multi color pixels and roku reboots Ultra

Roku

What is the fix for discovery+ screen freezes in multi color pixels and roku Ultra reboots.   Is it Roku or Discovery+????   Need firmware update!!!!

 

Please advise

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makaiguy
Level 20

Re: discovery+ screen freezes in multi color pixels and roku reboots Ultra

Discovery Plus wrote their app to be compatible with the Roku models below.
(Check your Roku model number via Settings > System > About)
List current as of February 20, 2021 - See Source link for any updates.

Source: https://help.discoveryplus.com/hc/en-us/articles/1500000101182-Browsers-and-devices-supported-by-dis...

 
DEVICE NAME           MODEL NUMBER(S)
Roku TV               8000X 7000X C000X 5000X 6000X A000X D000X
Roku Express          3900X 3930X 3700X
Roku Express+         3931X 3910X 3710X
Roku Premiere         3920X 4620X
Roku Premiere+        3921X 4630X
Roku Streaming Stick  3600X 3500X
Roku Streaming Stick+ 3810X
Roku 3                4200X
Roku Ultra            4660X 4670X 4800X 4640X
Roku Ultra LT         4662X
Roku 1, Roku SE       2710X
Roku 4                4400X
Roku 2                2720X 4210X
Roku Streambar        9102X
Roku LT               2700X

Assuming your Roku model is one supported by Discovery+, when problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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