Playback Issues - Audio/Video & Power

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badam2025
Level 7

discovery+ screen freezes in multi color pixels and roku reboots Ultra

Roku

What is the fix for discovery+ screen freezes in multi color pixels and roku Ultra reboots.   Is it Roku or Discovery+????   Need firmware update!!!!

 

Please advise

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makaiguy
Community Streaming Expert

Re: discovery+ screen freezes in multi color pixels and roku reboots Ultra

Discovery Plus wrote their app to be compatible with the Roku models below.
(Check your Roku model number via Settings > System > About)
List current as of February 20, 2021 - See Source link for any updates.

Source: https://help.discoveryplus.com/hc/en-us/articles/1500000101182-Browsers-and-devices-supported-by-dis...

 
DEVICE NAME           MODEL NUMBER(S)
Roku TV               8000X 7000X C000X 5000X 6000X A000X D000X
Roku Express          3900X 3930X 3700X
Roku Express+         3931X 3910X 3710X
Roku Premiere         3920X 4620X
Roku Premiere+        3921X 4630X
Roku Streaming Stick  3600X 3500X
Roku Streaming Stick+ 3810X
Roku 3                4200X
Roku Ultra            4660X 4670X 4800X 4640X
Roku Ultra LT         4662X
Roku 1, Roku SE       2710X
Roku 4                4400X
Roku 2                2720X 4210X
Roku Streambar        9102X
Roku LT               2700X

Assuming your Roku model is one supported by Discovery+, when problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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