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garges
Level 7

difficulty w/ closed captioning on Acorn - Foyles War

We also are having great difficulty with Acorn and Foyles War. Beginning in the last episode of seaon 6 and on into season 7 the captioning was out of sync by about 45 seconds. Then beginning in episode 2 the captioning doesn't relate to the story on the screen. It's for a completely different story...maybe not even Foyles War.

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RokuKariza-D
Roku Employee
Roku Employee

Re: difficulty w/ closed captioning on Acorn - Foyles War

Hey @garges

Thanks for the post.

Does the issue only occur on that specific content within the Acorn channel or across other channels installed on your Roku device as well? If it's just on that certain show, we would recommend reaching out to Acorn Support to report the issue and get help. Channels on Roku are maintained by the channel developer directly. There's likely an issue within Acorn TV that needs to be addressed with an update from them.

You can contact them here: https://support.acorn.tv/en/support/home

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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