I have had nothing but issues since buying my ROKU device 2 years ago. I have been sent several remotes to use and none of them work with the tv's. Batteries in remotes shouldn't die after like 2-3 days. Plus they have sent me extenders to use on the connector to the tv's to prevent them from getting too hot. That hasn't worked either. I have not had an error on screen for overheating issues, but when I go to unplug it, it's very hot, not warm. I won't leave them plugged in when not using TV. I have also been thru 2 tv's using this device and am on my 3rd tv. TV's worked fine until using these devices. I don't understand why remotes won;t work and why the device gets so hot. It is the most aggravating issue I've ever seen. I don't even use it every day, usually on the weekends to catch up on shows I missed during the week.
This is the same problem with my Roku Streaming Stick. When the device is left on with the power cord going to it the device is very hot. When this happens, the remote does not work, either. If I disconnect the Streaming Stick from my sound bar and allow it to cool, the device and the remote will begin to work. There is no warning of the hot condition on the TV nor on the remote when this happens. Please advise if this is normal operation or if the Streaming Stick has developed problems.
I have written to ROKU several times on this subject. They finally sent me an extender to add to the cable. It still gets warm but not on the usb port to tv. They sent me an outline of many things to try before giving me some answers. It ended up being a faulty product I guess, as I did everything they asked me to try and still had some issues. They sent me new one and I had to return the defective one. Postage cost me nothing. they took care of it all. You have many steps to go thru before they will consider this. I am having no issues right now. Waiting to see if it lasts. I would not buy this again.