Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Morso
Level 7

closed captioning

Being a little hard of hearing, I need closed captions. I set them up with my Roku Express, but it won't work with Prime video. All other channels are OK.

6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: closed captioning

Prime Video, in their infinite wisdom, have chosen not to use the default Roku controls for this function, but instead programmed their own.

While viewing a program, press the down arrow, then arrow over to the right to highlight CC. Press OK to toggle CC on/off.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Morso
Level 7

Re: closed captioning

It works! Thanks so much, I had stopped using Prime because of this problem. Their site didn't provide me with that information, so kudos to you!

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makaiguy
Community Streaming Expert

Re: closed captioning

Glad to be able to help. And a BIG thank you for reporting back. Unless the loop gets closed, subequent readers don't know if the advice given is any good.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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sandals30
Level 7

Re: closed captioning

On Amazon Prime I am getting the cc, but they are small, with no background and no way to adjust the size or background. I went into my prime account and the default shows white text, on a black background and 3 other presets, but that is not what I'm getting. My TCL Roku is also set to have white text on black background. Do you have any idea how I can get Amazon to recognize either their settings or the Roku settings, since it is ignoring both? (BTW - this is recent, because Prime used to have the white on black like all of the other channels.)

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Picardfan
Level 7

Re: closed captioning

I see this isn't a new problem, but ongoing. All streaming services need to look at making closed captioning available, and to solve glitches that happen.

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Imemine
Level 11

Re: closed captioning

I'm not hard of hearing but there are times when I can't understand what somebody saying on the TV show and I used to turn it up really loud to figure it out but I've recently learned that if I just hit that little button on my Roku I can easily turn on the closed captioning which helps me very much as to what the person is saying. I'd also like to note that I watch all my TV through my Roku even though I have spectrum cable, nothing I watch is through my spectrum box it's all through my Roku channel. I like it much better.

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