Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

channels will not load

I have a Roku Premiere and today the Prime Video channel and netflix will not load. I have restarted the device several times, and now have tried to remove the channel. Roku has had the "removing channel" screen up for ten minutes, not frozen because the icon is still rotating. Any advice? Stop and start yet again? 

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Level 18

Re: channels will not load

It sounds like it's having a problem connecting to Roku's server.  Try resetting everything - your modem/router and your Roku.

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