Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ShadowsFall
Level 7

black vertical bars on the sides of my screens

I have a Roku Premiere and it has been working fine on my Samsung tv for months now. I went to bed last night and when I got up this morning I now have two black bars on either side of my screen.  The menu screen and when I try to play any of the channels all still have the bars. I've tried unplugging it and factory resetting it but I can't get rid of the bars.  Is there any other way I can go about getting rid of them?

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2 Replies
makaiguy
Level 20

Re: black vertical bars on the sides of my screens

Have you checked your tv, as opposed to your Roku, for picture size controls?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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ShadowsFall
Level 7

Re: black vertical bars on the sides of my screens

yeah, tv was fine, also turned on PS4 and screen is fine on it. 

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