Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ShadowsFall
Level 7

black vertical bars on the sides of my screens

I have a Roku Premiere and it has been working fine on my Samsung tv for months now. I went to bed last night and when I got up this morning I now have two black bars on either side of my screen.  The menu screen and when I try to play any of the channels all still have the bars. I've tried unplugging it and factory resetting it but I can't get rid of the bars.  Is there any other way I can go about getting rid of them?

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2 Replies
makaiguy
Community Streaming Expert

Re: black vertical bars on the sides of my screens

Have you checked your tv, as opposed to your Roku, for picture size controls?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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ShadowsFall
Level 7

Re: black vertical bars on the sides of my screens

yeah, tv was fine, also turned on PS4 and screen is fine on it. 

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