Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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MaxPower
Level 8

Re: audio issues playing files from usb Drive

I am having the same issue. After update 10, when I play a movie from my USB hard drive, the picture is fine but there is a loud white noise over everything. It makes it unwatchable. Streaming works fine...it only happens when playing from the hard drive. The hard drive works on other non-Roku devices. 

I have 2 Roku Ultras 4670X (both suffering from issue)

SN: YJ00CS475221

Device ID: KW999C475221

Software: 10.0.0 build 4209-46

Channel: Roku media player version 5.5 build 9

Reproduce by plugging in hard drive with movie file(s) and play through the Roku Media Player channel

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RokuDanny-R
Roku Employee
Roku Employee

Re: audio issues playing files from usb Drive

@MaxPower

Thanks for the the post.

Would you be willing to provide us with a sample of content that you are experiencing an issue with?

Once we are able to obtain the sample, we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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themole
Level 9

Re: audio issues playing files from usb Drive

@RokuDanny-R
And just how would we do that?

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themole
Level 9

Re: audio issues playing files from usb Drive

It’s not just handbrake encoding that breaks it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: audio issues playing files from usb Drive

@themole

Thanks for the follow up.

I've send you a PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Indyboy
Level 7

Potential fix: Re: audio issues playing files from usb Drive

Probably a fix:  not sure if someone already solved it.  

Thought, I will share incase it can help.  

I have same issue of noise after upgrade and just tried to change audio settings,!to something other than Auto.  I set it as Dolby plus and that seems to have fixed the issue.  Please check and confirm.

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gk802
Level 10

Re: Potential fix: Re: audio issues playing files from usb Drive

The workaround noted has been discussed previously in several threads.  Whether it works or not is dependent on the playback device.  If the playback device is capable of decoding DD or DD+, that should mitigate the issue.  If the playback device requires a PCM-Stereo signal, it will not. 

MaxPower
Level 8

Re: Potential fix: Re: audio issues playing files from usb Drive

Glad that worked for you. Unfortunately, I've tried that and it doesn't work on my set up. 

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pijanic74
Level 7

Re: audio issues playing files from usb Drive

I actually have identical trouble of noise after improve and simply tried to trade audio settings,! To some thing aside from Auto here. I set it as Dolby plus and that appears to have constant the difficulty. Please check and affirm.

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tage87
Level 7

Re: audio issues playing files from usb Drive

I haven't downgraded but. I saw every other thread that there are some "mystery monitors" on Roku in which that may be accomplished. I did not check that out myself but. One individual who downgraded stated they had been aggravated that it re-upgraded overnight.

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