Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lijo-Kerala
Level 7

Re: audio issues playing files from usb Drive

Is this issue sort out? Still am facing issue with my roku ultra 4670

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Lijo-Kerala
Level 7

Re: Roku ultra usb playback

Same complaint for me also

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Dhillon25
Level 8

Re: audio issues playing files from usb Drive

Sadly no still same problem until they release a new update.

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Mr_Boom
Level 8

Re: audio issues playing files from usb Drive

Roku still has not fixed the audio issues when playing movies from a usb device on a roku ultra. So annoying!

If you really need or want to watch shows from usb device currently the only way is to buy app “PlayUSB” from roku App Store. It around $3-5.  It takes a little longer to load depending on how much you have but it works. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: audio issues playing files from usb Drive

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-would you be willing to send us a sample file that you are experiencing this issue with?
With more information, we will be able to assist you further.
 

Thanks,

Danny

Danny R.
Roku Forum Moderator
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Andru123
Level 8

Re: audio issues playing files from usb Drive

Same issue - loud clicking noice when paying from NAS drive via Media player.

Roku Ultra 4660x

YJ0007423726

10.0.0.0 build 4209-46

CK4890423726

26-292-718

yes, but sample files are movies of 4GB. 

OMG, this has been reported long ago, my entire setup is unusable, as most of my videos are ac3. This makes me rethink the need to have roku at all. 

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gk802
Level 10

Re: audio issues playing files from usb Drive

Have sent this information repeatedly including sample files.  See tickets 4300368 (last contact 5/27) and 4345821 (last contact 6/22).

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Andru123
Level 8

Re: audio issues playing files from usb Drive

Lol they are not taking this issue seriously. This is the reply I received on my ticket:

This issue is quite unusual. In this case, we recommend you to please follow the below steps and check if it resolves the issue.

  • Try connecting the device to a different HDMI port
  • Restart the NAS device and check if it resolves the issue

Please reply to this e-mail, if you have need any further assistance. We will be glad to assist you.
Regards,
Prasee
Roku Customer Support

I dont know why I even bothered  to create ticket. I guess I genuinely wanted to report bug so they could fix it. Ah well.

 

gk802
Level 10

Re: audio issues playing files from usb Drive

Fairly typical of the responses I've received as well.

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themole
Level 10

Re: audio issues playing files from usb Drive

Hopefully, everyone who experiences this level of "support" will tell everyone they know to NEVER, EVER buy a ROKU product. Period.

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