Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mr_Boom
Level 8

audio issues playing files from usb Drive

We use the USB port to watch movies off a Hard drive. After a Roku OS update when playing files from the drive a loud intermittent white noise is heard over the audio. Makes watching anything unwatchable due to the sound. 

This never happened till the recent roku OS update. 

69 REPLIES 69\
RokuMary-F
Roku Employee
Roku Employee

Re: audio issues playing files from usb Drive

Hi @Mr_Boom,

Thanks for letting us know about the issue that you are experiencing.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Thanks,

Mary
 

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Dhillon25
Level 8

Roku ultra usb playback audio issue

Whenever I try to play video off my USB the video would have weird buzzing sounds. The sound is ok on other channels like YouTube. 

Dhillon25
Level 8

Re: audio issues playing files from usb Drive

I am having the same issue after the 10.0 update.i am on roku ultra. I tried on multiple usb player channels beside media player some no sound some very loud white noise.

Dhillon25
Level 8

ROKU OS 10.0 AUDIO issues playing files from usb Drive

I use the USB port to watch movies off a Hard drive. After Roku OS update 10.0 when playing files from the drive a loud intermittent white noise is heard over the audio. Makes watching anything unwatchable due to the sound. 

This never happened till the recent roku OS update. I saw people have been experiencing this for 2 WEEKS still no solution. Please do something roku.

rumx
Level 8

Re: ROKU OS 10.0 AUDIO issues playing files from usb Drive

I am having the exact same issue. For me, any files that were encoded in Handbrake using the Roku device template have white noise after the version 10 update. Downgrading the Roku device is the only way I have found to resolve this, but it just auto-updated to v10 again yesterday and the issue is back. I reported this to Roku support several weeks ago when version 10 was initially released, and I have to say that the "support" I received was among the worst I have ever experienced.

Forthstar
Level 8

Re: ROKU OS 10.0 AUDIO issues playing files from usb Drive

I have same issue here after an update occurred May 14 to 10.0.0.  I have many video files on a WD video server drive on network.  Many of them were converted to MP4 with Handbrake. 

Those that have an AC-3 as a 2nd audio track started having the white noise.  Those that don't have AC-3 and only have AAC work.  Also those that have AAC and DTS as audio tracks work fine.

Dhillon25
Level 8

Re: ROKU OS 10.0 AUDIO issues playing files from usb Drive

How did you downgrade the os?

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Forthstar
Level 8

Re: ROKU OS 10.0 AUDIO issues playing files from usb Drive

I haven't downgraded yet.  I saw another thread that there are some "secret screens" on Roku where that can be done.  I haven't checked that out myself yet.  One person who downgraded said they were annoyed that it re-upgraded overnight.

Dhillon25
Level 8

Re: ROKU OS 10.0 AUDIO issues playing files from usb Drive

Yeah I tried the secret menu it just shows a update to os 10.0 even though I already am on 10.0. 

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