Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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thedjm
Level 8

Youtube (and other apps) overscan

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On my LG SM9000 TV, the entire perimeter of the image is cut off.  Seems to be an overscan issue with the Roku stick+.  The native Youtube app on the TV does not exhibit this behavior, so it's definitely something wrong with the image that Roku is putting out.  

None of the aspect ratio settings on the TV (16:9, "Just scan", "full wide", etc) fix the problem and the Roku stick's display settings are limited and unhelpful.  

Is anyone else experiencing this on an LG TV?  If so, any solution?

I could use the native apps of course, making the Roku obsolete and broken, but I'm here to try to avoid that since I like the Roku interface.

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1 Solution

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thedjm
Level 8

Re: Youtube (and other apps) overscan

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Problem solved.  There is a setting buried in the menus of this TV.

Settings -> All Settings -> Picture -> Aspect Ratio Settings -> Just Scan

This setting is on Auto by default.  In order to present Roku content in its original form without losing the edges (overscan), you'll want to set this to "On".

Hopefully this helps someone else.

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boogernose
Level 18

Re: Youtube (and other apps) overscan

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Can you change the background color on the TV?

I've had this problem in the past and that was it.

https://youtu.be/JTePgw5lo8M

 

---A problem clearly stated is a problem half solved---.
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thedjm
Level 8

Re: Youtube (and other apps) overscan

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Thanks for the reply. 

 

Can you explain "change the background color"?  I wonder how that might fix the overscan issue.

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boogernose
Level 18

Re: Youtube (and other apps) overscan

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Actually Im unclear as to what you mean by overscan.

Behind what you see on the TV is a solid color Black White Grey etc.

I'm thinking your problem evolves from this.

If your sure its not in your display settings.

Did you try 720p ?

You can reset the app from within Youtube settings.

EDIT: Do you have a color temperature setting?

---A problem clearly stated is a problem half solved---.
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thedjm
Level 8

Re: Youtube (and other apps) overscan

Jump to solution

Problem solved.  There is a setting buried in the menus of this TV.

Settings -> All Settings -> Picture -> Aspect Ratio Settings -> Just Scan

This setting is on Auto by default.  In order to present Roku content in its original form without losing the edges (overscan), you'll want to set this to "On".

Hopefully this helps someone else.

View solution in original post

boogernose
Level 18

Re: Youtube (and other apps) overscan

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@thedjmsaid;

"None of the aspect ratio settings on the TV (16:9, "Just scan", "full wide", etc) fix the problem and the Roku stick's display settings are limited and unhelpful. "

"t's definitely something wrong with the image that Roku is putting out. "

"overscan"

 

It had nothing to do with any of that and was related to settings you put in.

I wish people would relax before posting.

---A problem clearly stated is a problem half solved---.
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Nimrod
Level 7

Re: Youtube (and other apps) overscan

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thanks.  I had looked through all the settings on the LG and didnt think to change that one,  (I used to be one of the smart kids, too)

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