Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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leoarizona
Level 7

Youtube/Netflix showing static image

Hi guys,

On my new Roku Ultra (2020 version), both Youtube and Netflix are showing only a static image after selecting a video to play, while the audio keeps going on. Issue is only temporarily fixed after a system restart from the main menu.

I already switched my display type from Auto-Detect to 1080p and Auto adjust display refresh rate to Off.

I go through a system restart multiple times a day and also tried reintalling each app as well and completely powering off the device. I’m running it on a basic sharp 1080p tv. Both device and apps are up to date

Any ideas on other troubleshooting steps

24A9DB03-FBD4-4265-9B29-8FFC9F6A44B8.jpeg

 

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